Auxiliary Services
Facilities
Financial Policies
Miscellaneous Fees and Charges
Oracle Financial Information System Project Information
Payment of Salary and Staff Benefit
Payment Schedule
Rental Charges
Superannuation Fund and MPF Scheme
Useful Information
Insurance for Staff members
Cost Allocation Practices
Performance Pledge

Standard Response Time

Performance Targets

Verbal

Simple matters

Immediate verbal response

Immediate response : 95%
Within 1 working day : 5%

Within 1 working day for enquiries to phone mail

Within 1 working day : 99%

Next 0.5 day : 1%

Complicated matters

Verbal reply within 2 working days

First 2 working days : 95%
Next 3 days : 5%

Written reply within 5 working days

First 5 working days : 95%

Next 5 days : 5%

Written

Simple matters

Verbal reply within 2 working days

First 2 working days : 95%
Next 3 days : 5%

Written reply within 5 working days

First 5 working days : 95%

Next 5 days : 5%

Complicated matters

send acknowledgement letter within 2 working days

100%

reply within the following 10 working days

First 10 working days : 95%

Next 5 days : 5%

Standard Payment Time

Performance Targets

Salary

Regular payroll for full-time staff/Hourly paid staff

3 working days before month end for HSBC & Hang Seng Bank account holders.

100%

2 working days before month end for other banks

100%

Departing staff

within 7 calendar days upon termination of service/benefit

100%

Benefits / Allowances

 Passage claims

cut off at 14th of each month for processing and will be paid through payroll at the end of the month

100%

Education allowance housing benefits

cut off at 14th of each month for processing and will be paid through payroll at the end of the month

100%

Payment of superannuation benefit

To departing staff

within 10 working days of the following month by the Corporate Trustee

95%
Next 3 days : 5%

Transfer of minimum MPF benefit

within 5 working days from the date of receiving valid instruction by the Corporate Trustee

95%
Next 3 days : 5%

Beneficiary/estate for deceased member

7 working days upon receiving notification from beneficiary after clearance of legal procedures by the Corporate Trustee

First 7 working days : 95%
Next 3 days : 5%

Reimbursement of benefit/claim to staff

Clean cases : 7-17 working days upon receiving the claim

99%
Next 10 days : 1%

Reject cases:
Verbal enquiry : 2 working days

First 2 working days : 95%
Next 1 days : 5%

Written reply : 4 working days to return the claims to staff

First 4 working days : 95%
Next 2 days : 5%

Release student helper salary

By 15th of next month if time-sheets are submitted to FO by the last working date of the month

95%
Next 2 day : 5%

Settlement of invoices to suppliers / Payment to Staff

No more than 15 working days upon receipt of valid and duly approved invoices with sufficient budget 

90 % of payments

Monthly Payroll Dates (June 2024– June 2025)

The scheduled payroll dates for the 13 months starting June 2024 are as follows:

HSBC & Hang Seng Bank
Full-timeContracted
Part-time
 Hourly-rated
Part-time Helper
26/06/202426/06/202414/06/2024
29/07/202429/07/202415/07/2024
28/08/202428/08/202415/08/2024
26/09/202426/09/202413/09/2024
29/10/202429/10/202415/10/2024
27/11/202427/11/202415/11/2024
20/12/202427/12/202413/12/2024
24/01/202524/01/202515/01/2025
26/02/202526/02/202514/02/2025
27/03/202527/03/202514/03/2025
28/04/202528/04/202515/04/2025
28/05/202528/05/202515/05/2025
26/06/202526/06/202513/06/2025
Other Banks
Full-timeContracted
Part-time
 Hourly-rated
Part-time Helper
27/06/202427/06/202417/06/2024
30/07/202430/07/202416/07/2024
29/08/202429/08/202416/08/2024
27/09/202427/09/202416/09/2024
30/10/202430/10/202416/10/2024
28/11/202428/11/202418/11/2024
23/12/202430/12/202416/12/2024
27/01/202527/01/202516/01/2025
27/02/202527/02/202517/02/2025
28/03/202528/03/202517/03/2025
29/04/202529/04/202516/04/2025
29/05/202529/05/202516/05/2025
27/06/202527/06/202516/06/2025

 Purchase Amount (HKD)
$25,001 - $100,000$100,001 - $300,000$300,001 - $5Mover $5M
PR to PO Time (calendar days)15 - 3025 - 4035 - 4545 - 55
Target Fulfilment96%

Standard

Performance Targets

Carpool serivce

less than 5% requests will be declined

95%

Turnaround time for campus mail

 same campus

0.5 working day

First 0.5 working day:90%
Next 0.5 day: 10%

cross campus

1 working day

First 1 working day: 90%
Next day: 10%

Messenger service requested

All requests will be served if order is placed 3 working days in advance

90%

Response time to :

general booking

0.5 working day

First 0.5 working day:95%
Next 0.5 working day:5%

general enquiry

1 working day

First working day: 95%
Next day: 5%

complicate enquiries

3 working days

First 3 working days: 90%
Next 2 day: 10% 

Standard Response Time

Standard Response Time

Salary certification for overseas reporting

5 working days upon receipt of request

100%

Salary advance

1 working day to inform decision upon receipt of staff request

First 1 working day : 95%
Next 1 day : 5%

Monthly financial reports (FIS)

on the 6th working day of each month

First 6 working days : 95%
Next 2 days : 5%

Issue of donation receipt

within 1 working day

First working day : 99%
Next day : 1%

Note : Working day does not include Saturday, Sunday and public holidays.
Last Updated on 1 July 2022